Tools

Below are links to applications or tools that we use to troubleshoot computer issues, as well as login links for those who have email or web hosting accounts with us.

Show My PC is a remote access software that allows us to access and troubleshoot your computer directly from our offices.  If we need to use this tool, we will direct you to launch Show My PC over the phone.

Clicking on the button below will open up a download dialog box.  When your computer asks if you would like to run the file, click "yes" or "run."  Once the file has installed, another window should appear on your screen.  Click the button on the far left that has the green play symbol on it and says "show my PC." Once you have done this, a four-digit password should appear.  When directed to run Show My PC over the  phone by one of our technicians, they will  ask you for this password.

Show My PC

 Webroot downloads and 30 day trials. Click on the product showcase link below to get started.

If you have an email hosting account with us, this is where you would log in to manage your email addresses and spam filtering options.

Download Windows 10 Blocker

We may need to know the speed of your internet connection to help troubleshoot speed or internet connection issues with your computer.   Figuring this out is pretty easy; simply go to the Speakeasy Speed Test and follow the instructions on screen.

Broadband Speed Test

Sometimes solving a technical issue requires knowing your IP address, or unique identifying number for your computer.  If you don't know your IP address offhand (and let's be honest, who actually does?), finding it is simple.  Just go to ipchicken.com or click the button below and your IP address will be displayed on the screen.

Find My IP Address

If you have an email hosting account with us, this is where you would log in to manage your email addresses and spam filtering options.

Go to Mailprotect

If you have a remote computing account with us, this is where you would log in to manage your account.

Valmicro Dashboard

A strong password is your best defense when maintaining the security of your information online.  We recommend testing your passwords ahead of time, especially passwords for online financial accounts, to make sure that they can withstand common hacking methods.

Test my Password